Dispensary Opening Hours
Visit us in person
Monday to Friday: 8:30am to 12pm or 2:00pm to 4:30pm
Call us on 01767 682525, option 3
Monday to Friday: 10:30am to 11:30am or 2:30pm to 3:30pm
Who Are Your Dispensers?
We would like to introduce ourselves as your dispensers at Sandy Health Centre.
Our names are; Becky, Sharon, Claire and Rachel
We are all here to help.
Prescription Payments
We will accept cash or card payments.
If you have an EXEMPTION OR PREPAYMENT CERTIFICATE you will be required to show this EVERY time when
collecting your medication.
Why Do We Ask for a Minimum of 5 Working Days Notice?
The reason we ask for a minimum of 5 working days is because all patient medication needs to be processed by the
dispensers and then signed by the doctor before being issued.
Please allow an extra day for bank holidays.
Medication Reviews
If you order your medication online, you will periodically receive a message stating that you will need to speak to a
clinician before any more medication can be issued.
If you receive this message, please either request the required items via the messaging box at the bottom of the
page, speak with the dispensary staff, or request your medication via the Sandy Health Centre website.
The dispensers will arrange for our clinical pharmacist to review your medication and contact you about any
queries or appointments you need.
We will not let you go without your medication unless there is a clinical risk.
Drum Reviews
You may be asked periodically to complete a short questionnaire regarding your medications and their
usage. This information is used to provide better care for our patients as well as to flag up any concerns for our
doctors.
How Can You Order Your Repeat Prescription?
To order your repeat prescription please see this page.
Making better use of money in the NHS
As a practice we are trying to make better use of money spent within NHS, which is supported by
Bedfordshire Integrated Care Board (ICB). Due to this there are certain items of medication which, as
a practice, we will no longer be prescribing. Some of these include:
- Vitamins and fibre supplements
- Cold and cough remedies
- Pain relief (oral and topical)
- Seasonal allergy relief (antihistamines, eye
drops and nasal sprays.) - Stomach and bowel remedies
- Creams and emollients for skin and fungal conditions
We really appreciate all patients effort to help and support us in these changes by not asking for
these items on prescription.
By implementing these changes we are able to provide more money for long term conditions such
as cancer, diabetes and asthma.
Thank you
Problems?
If there are any problems, or you are not happy with something at the Dispensary, please speak to us.
We are here to help.
Alternatively, you can speak to:
- Practice Manager: Lisa Coyne
- Office Manager: Tracey Latham