Patients who are violent and abusive towards any member of the practice team will be removed from the practice list, the police will be notified and an incident number will be logged.
If this happens, you will then be offered alternative medical care by the Primary Care Trust and at present, this would mean travelling to Luton for an agreed period of time.
Zero Tolerence
NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero-tolerance attitude towards violence.
Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.
Patients who act in such a manner will be asked to leave the premises; the Police may be called, and you could be removed from our patient list.
Our staff are here to help you, please treat them with respect.